Cancellations & Refunds

Under the Distance Selling Directive, your right to cancel for any reason, begins from the moment you place your order, up to 14 calendar days after receiving your order. After this period your right to cancel is lost.

You then have another 14 calendar days to return the goods. All goods must be returned with all packaging intact, any security seals in place, unopened & in a resaleable condition. Please note that you are responsible for the cost of returning the goods, unless the wrong item has been sent or the goods are faulty.

If you wish to return an item/s please notify Good Health Studio by email using hello@goodhealthstudio.co.uk

It is advised that proof of posting is obtained, or a postal tracking service used when returning goods. Once your cancelled goods have been received by Good Health Studio you will be notified by email & a refund will be issued for them.

Items are only replaced if they are defective or damaged. If you need to exchange it for the same item, please send an email to hello@goodhealthstudio.co.uk

Damages

Any damaged goods in transit MUST be reported to Good Health Studio within 3 days of receiving the order. Please notify Good Health Studio of any damages by email using hello@goodhealthstudio.co.uk including a photo of the condition they have arrived.

Wrong Product/s Received

In the unlikely event you have received the wrong product/s in your order, these MUST be reported to Good Health Studio within 3 days of receiving the order. Please notify Good Health Studo of any wrong items by email using hello@goodhealthstudio.co.uk including a photo of it /them. Please do not open or use it / them unless you intend to keep them, despite the error made in sending.